Client Services

Finding Workable Solutions delivers services in rural and remote regions where the resources available to assist clients (who are disadvantaged or who have a disability) are less than those available to people in the metropolitan area. In recognition of this fact Finding Workable Solutions is committed to dedicating resources to a Client Services team who can assist in realising our belief that:

'If the circumstances outside of employment are stable for a client, then he or she has the best chance of succeeding in employment'.

The provision of these 'Client Services' within an Employment Service framework, is very innovative and quite unique as acknowledged by our quality auditors from 'Benchmark'. The two person team consists of the Client Services Manager and the Client Services Coordinator. Their primary roles are to provide advocacy support as required for clients, both within Finding Workable Solutions and also in the broader community.

Client Services operate independently from Employment Services and Business Services, providing assistance for clients to resolve and/or manage issues (work or non-work related) that have an impact on attending work or work performance. So Client Services staff members provide 'a voice' and work together with clients to empower those clients to obtain or maintain employment and enhance their quality of life.

Individualised personal support is provided for issues as diverse as:

• accommodation/housing difficulties
• counselling needs and management of personal crises
• development of crucial life skills
• budgeting and financial/debt management
• legal and police related problems
• grievances (both work and non-work related)

Referrals for Client Services are made by:

• Clients (self-referral), family members or external advocates
• Finding Workable Solutions Regional Managers (and other Outlet staff via their Regional Manager)
• External organisations (such as Disability SA)

The Client Services team maximises access to external community services by referring clients to appropriate professionals and agencies wherever possible, rather that replicating services that already exist.

Client Services team members also provide support to ensure clients have appropriate opportunities to participate, 'have their say' and contribute in the decision making processes of the organisation. Client feedback is forwarded to the 'Continuous Improvement Committee' and from there to the Board. Client views are also represented at 'Quality Assurance' and 'Strategic Planning' activities and at Managers Meetings. This ensures clients have meaningful and ongoing input into the delivery and development of the services provided.

The Client Services staff members make regular visits to each of the six regional outlets, to maintain contact with clients and staff and also to network and maintain relationships with external agencies in those regions. Client Services are an integral part of the everyday work practices and culture of Finding Workable Solutions. We strive to deliver a consistent, collaborative and client driven service with better outcomes for all concerned.

Clients are always welcome to contact Client Services staff for a chat, so phone or email to make a time to get together.

Joan Sorensen-Young (Client Services - Senior Coordinator)
Mobile: 0448 484 480
Ph: 8552 7654 (Victor Harbor)
Email: joan.sorensenyoung [at] fws.org.au