Disability Service Standards
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Each consumer seeking a service has access to a service on the basis of relative need and available resources.
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Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.
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Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services that he or she receives.
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Each consumer’s right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.
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Each person with a disability is supported and encouraged to participate and be involved in the life of the community.
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Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community
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Each consumer is encouraged to raise, or have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service.
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Each agency adopts quality management systems and practices which optimise outcomes for consumers.
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Each person with a disability enjoys comparable working conditions to those expected and enjoyed by the general workforce.
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The employment opportunities of each person with a disability are optimised by effective and relevant training and support.
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Each person employed to deliver services to a person with a disability has relevant skills and competencies.
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The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of clients.